SCGhealth Blog


Seven Days of Previews: THESOURCEAWARDS

Friday, April 20, 2018

By Audrey Landers

“What are the best practices for a provider website?”

This question was asked by a member of a healthplan way back in 2013. At the time there weren’t any answers. We took that as a sign and created THESOURCEAWARDS, an awards program with the mission of finding the best practices of informing, engaging and educating clinicians, practices, and facilities.

Basically, we hope we can turn this program into the Oscars of the health information industry. Just without the lavish ceremony and designer ballgowns…we are trying bend the cost curve.

THESOURCEAWARDS are coming back for 2018 and we can’t wait to find out who will earn awards. We’ve brought back categories like best provider portal, best educational program, best written communication and best mobile app. Stay tuned to voice your opinion!


Seven Days of Previews: Office Personalities!

Thursday, April 19, 2018

By Audrey Landers

Every office is full of characters, from the organizers and the worry warts to the pranksters and the collectors. Back in 2015 we began a project to categorize these characters, and for SCG Health’s seventh birthday we wanted to give you a special sneak peak of who’s to come:

We will be picking things back up with Credentialing Craig.

Craig is a laid back guy who knows credentialing is all about one thing: documentation! Keeping copies of every email and notes on every phone call helps Craig stay ahead when credentialing physicians.

Each character’s page will be complete with links to references, resources and just about anything else that they (and you) might find helpful. Be sure to keep an eye out for Craig’s official release, as well as his coworkers.


Do You Have What It Takes to be an Olympic Physician?

Monday, February 12, 2018

By Audrey Landers

The 2018 Winter Olympics officially began on February 8. As the weeks progress millions around the world will watch athletes who have trained their entire lives for this golden opportunity to compete in the largest sporting event in the world. 244 American athletes are competing in PyeongChang, South Korea this year with a team of Olympic physicians at their beck and call.

Just like the athletes, physicians train for years for the opportunity to go to the Olympics. On top of the years of school and residency, physicians will also have to endure a grueling selection and training process, all at their own expense. The first step in the process is to contact the national organization representing the sport whose Olympic team you would like to travel with. If you get selected it’s time to start getting your paperwork together: an aspiring Olympic physician will have to submit the expected cover letter, CV, resume and references with their application, as well as copies of their state license, Board of Certification certificate, all additional certifications, malpractice insurance (You must be insured for at least $1 million), and a current CPR/AED certificate. Oh, and don’t forget the non-refundable $90 application fee. By the way, if you have any felonies, disciplinary actions or sanction, don’t even bother applying, you must have a squeaky clean record.

Applicants will then have the opportunity to travel, at their own expense, to a training facility where they will spend 2 weeks being evaluated. It’s important that a physician is able to work well under pressure, be quick thinking and communicate effectively with coaches, athletes and other staff. If they pass this evaluation period then they may be invited to volunteer at domestic and international competitions leading up to the Olympics, where they will continue to work under intense scrutiny.

If a physician finally makes it to the Olympics, they may stay with their sports team but it’s likely they will also work with other groups as well. The Olympics are chaotic, in the 2014 there was an estimated 14 injuries per 100 athletes, with nearly 40% preventing further training or competition. Between 16 hour days and being on call 24/7, Olympic physicians are under just as much pressure as the athletes they treat. 

At the end of the day, its worth it. Aside from the fame and increase in patients some Olympic physicians may see, most are happy just to have the once-in-a-lifetime opportunity to participate in the global event. Dr. Marcia Whalen, who was the head team physician for USA Water Polo from 2008 to 2012, spoke about the surrealism of being able to watch from the sidelines as her team won the gold medal in 2012 “I’m looking at a poster in my office of the athletes standing poolside with the American flag and the gold medals in their hand… I have the same picture on my phone because I was right there watching them at the time.”


SCG Health's 2017 in a Nutshell

Monday, January 01, 2018

By Gina Clegg

2017 was a rough year for a lot of people. It was a year of growth, a year of terror, a year of wonder and a year of wondering what is going on. At SCG Health, things were no different. We too wondered what was going to happen in the world of healthcare. Even with the changes we continue to learn and grow to allow us to be the best minions that we can for our clients. 

For those of you who didn’t know, SCG Health was created in 2011 by our one and only Jennifer Searfoss. Can we get a WOOT WOOT!!! That means that this year SCG Health will be turning seven years old. In recognition of that birthday, I’m going to fill you in on seven things that happened to SCG Health and its employees in 2017.

  • Jen got married just after we finished reporting data for the 2016 reporting year. Yes, literally, right after. We finished reporting data on March 31, 2017, and Jen walked down the aisle to marry her wonderful husband on April 1, 2017. It was a beautiful ceremony full of love, laughter, family and friends.

  • Jen, Amanda and I flew out to Las Vegas to the Advanced Specialty Coding Symposium sponsored by Decision Health. What most people don’t know is that I don’t like to leave the tri-county area, much less the state of Virginia. This meant my first time on a plane! Unfortunately, we got off the plane and experienced one of the deadliest mass shootings in US history. I think that we at SCG Health have determined that it isn’t good for Gina to travel.

  • We grew up and moved into a bigger building. Our very own Value Marketing Specialist Nasir Abbas, got his first sunburn moving office cubicles.

  • We also got our new contracting specialist Audrey, who took an internship with SCG Health and impressed us so much we offered her a position. Bless her heart, she said “It’s my first big girl job!”

  • Our wonderful Shannon, through hard work and dedication became SCG Health’s very own CFO. It is great to see everyone grow up and do so much with their lives!

  • SCG Health is big on education. When we moved we looked for a building with enough room for our clients to be able to come onsite to our location and learn. Not only that, I received my Bachelor’s Degree in Health Information Management. With this, I can continue to help SCG Health grow as well as help you with correct and up-to-date information.

  • The biggest announcement for 2017 and the best to end with is that SCG Health is approved for as a QCDR for 2018! That’s right we are here to help with your MIPS reporting again.
We love working with you guys and hope you have a safe and happy New Year!

ICD-10 Codes to Get You Through the Holidays

Monday, December 25, 2017

By Audrey Landers

I love the Holiday season, it is by far my favorite time of the year, but even I can admit that the traditions I look forward to are pretty strange. The period between Thanksgiving and Christmas can be a transformative time, the air takes on a surreal quality as people put up lights, spend entire paychecks on gifts for people they may not even like and cut down enormous trees only to attempt to keep them alive for just a few weeks inside their own homes. It only makes sense that the injuries that arise during this time of the year can be just as unique as the season itself. To help you get through the holidays, I’ve taken the liberty of pulling a few ICD-10 codes you may find yourself needing.

Y93.D1 Activity, Knitting or Crocheting
From scarves to sweaters, as grandmothers and hipster millennials across the country rush to finish their homemade presents, don’t be surprised to find a few with knitting-related injuries in your waiting room.

R46.2 Strange and Inexplicable behavior
In families that celebrate Christmas, mothers may find that their children are acting a little different. They put their toys away, eat all their vegetables, and may even vacuum the living room without being asked! Surely something must be wrong. Not to worry though, Timmy and Susie are just doing their best to make sure they end up on the Nice List this year.

Z63.1 Problems with relationship with in-laws
It’s a stressful time of the year, and can put a huge strain on relationships. From unexpected extended stays to missed Christmas brunches. You can’t get through the season without someone’s feelings getting hurt.

R45.4 Irritability and anger & Y92.810 Car as the place of occurrence
Road rage happens all year round but it is exacerbated by holiday travel. Drivers will be getting angry everywhere you go: from the grocery store, to the mall and especially at the airport. 

W13.2XXS Fall from, out of or through roof
Some people get serious about their holiday lights. As houses everywhere begin to brighten up, don’t be surprised if you have one more patients come in needing to be patched up after trying (and failing) to add one more string of lights to the gutter.

W20 Struck by thrown, projected or falling object
When I was younger, my best friend’s only brother got his nose broken when he took a snowball to the face. This code will remain relevant throughout winter as the snow continues to fall, and kids continue to pack it into projectiles.

Z62.891 Sibling Rivalry
Parents will do their best to keep the kids from getting at each others’ throats but things happen. Maybe they miscounted and William got one more present than Peter or perhaps Kelly is mad because her cookie isn’t as big as Rachel’s. Fights will happen, and kids can be pretty brutal both emotionally and physically.

W55.32X Struck by other hoof stock
Santa and his flying reindeer probably don’t follow traffic laws. If your patients aren’t careful on Christmas Eve they could end up like the grandma in the famous song.




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